Return and Refund Policy

We want you to be happy with your purchase. If you would like to request a return, please contact Pixieluxe Boutique within 14 days of delivery.

To qualify for a return:

• The item must be unused, unworn, and returned in its original condition and packaging.
• The customer is responsible for return shipping costs.
• The item must be shipped with tracking.
• Returns must be approved before being mailed back.

Original shipping charges are nonrefundable. Refunds will be issued to the original payment method after the returned item has been received and inspected. Items returned damaged, altered, used, or incomplete may not qualify for a refund.

Personalized, custom-made, clearance, and final-sale items cannot be returned unless they arrive damaged or defective. For hygiene reasons, earrings cannot be returned or exchanged.

Natural jade, crystals, and gemstones may have variations in color, pattern, translucency, texture, and inclusions. These natural characteristics make every piece unique and are not considered defects.

Damaged or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery and include clear photos of the item and packaging. We will review the issue and work with you to provide an appropriate solution.

Please contact us before returning any item.

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